Refund and Returns Policy

Last updated: August 23, 2026

We want you to feel confident shopping at Wildoral. Most eligible items may be returned within 30 days of delivery, subject to the conditions below.

30-day return window

To request a return, contact us through the Contact Us page within 30 calendar days after the order is marked delivered. Include your order number, the item you wish to return, the reason for the return, and clear photos if the item is damaged, defective, or incorrect.

Return eligibility

Returned items must be unused, undamaged, and in the same condition in which they were received. Please include all original packaging, accessories, manuals, labels, and promotional items. We may reduce or refuse a refund if an item shows signs of use, accidental damage, modification, missing parts, or packaging damage beyond what is reasonably necessary to inspect the product.

Items that cannot be returned

• Gift cards, downloadable products, or digital goods.
• Personalized, customized, or final-sale items where clearly identified before purchase.
• Items with hygiene or health protections that have been opened or removed, including used in-ear products.
• Items damaged through misuse, neglect, unauthorized repair, normal wear, or failure to follow product instructions.

Damaged, defective, or incorrect items

Please inspect your order promptly. If an item arrives damaged, defective, or different from what you ordered, contact us as soon as possible with photos or video showing the issue and the shipping label. After review, we may offer a replacement, a refund, or another appropriate solution. For an approved claim caused by our error, we will provide return instructions and cover reasonable return-shipping costs.

Return authorization and shipping

Do not send a return before receiving return instructions from us. Unauthorized returns may be delayed or refused. For a standard change-of-mind return, the customer is responsible for return shipping and any non-refundable carrier charges. We recommend using a tracked shipping service. Original shipping charges are not refundable unless the return results from a damaged, defective, or incorrect item.

Refunds

Once the returned item is received and inspected, we will notify you of the decision. Approved refunds are issued to the original payment method. Please allow several business days for processing; your bank or card provider may require additional time before the refund appears. Any duties, taxes, or fees collected directly by a government or carrier may need to be reclaimed from that party.

Exchanges

Product availability changes quickly, so we cannot guarantee direct exchanges. The fastest option is usually to return the eligible item and place a new order after the return is approved.

Order changes and cancellations

Contact us immediately if you need to change or cancel an order. We will try to help, but orders that have entered processing or shipment may no longer be changed or cancelled. If delivery has already begun, the standard return process applies.

Refused and undeliverable packages

If a package is refused, unclaimed, or returned because the address supplied at checkout was incomplete or incorrect, actual shipping and carrier charges may be deducted from the refund where permitted.

Contact us

To start a return or ask a question, use the Contact Us page on wildoral.com. Please include your order number so we can assist you efficiently.